The “Perfect” Warehouse: How Third-Party Logistics Providers Evaluate Warehouse Features and Their Performance

The recent trends in logistics outsourcing have led to the need investigate 3PL (third-party logistics) industry better. However, attention has always been focused on operative performance, and role of warehouse skimmed over. This research aims define relationship between features performance indicators 3PLs, filling literature gap. provides insight into 3PLs’ way thinking, helping 3PLs identify right improve their providing guidance for real estate companies designing warehouses meeting needs. analysis uses a case study approach, carried out by interviewing that provided data coded according dimensions Kano model. methodology was used generate an in-depth understanding how evaluate different are able drive performance. “perfect warehouse” is placed accessible location; it loading bays, standard layout, height suitable optimize flow goods, utilises spaces make service flexible responsive. In addition, should internal areas, such as mezzanines, deliver value-added services.